Feature List

The following is a comprehensive list of the features of the CrystalBlue Voice Service. To find out how your business can benefit from these features, please contact us. And please bookmark this page, because Whaleback continues to develop new features to support our customers.

Call Processing

• 3-Digit Extensions
• Analog Ext. (FXS) for Page, Bells, ( + some other services)
• Call Forward All
• Call Denial
• Call Logs: Missed, Dialed, and Answered
• Call Timer
• Call Waiting
• Caller ID Name + Number
• Conference 3-Way
• Consult Hold
• Desktop Click-to-Dial
• Direct Inward Dial
• Direct Station Selection
• Do Not Disturb
• Handsfree operation
• Headset Options
• Hold
• Hot Desking (hotelling)
• Intercom Hotline
• Intercom Groups
• Redial Last Number
• Line Appearance: Multiple
• Line Appearance: Shared
• Page: External Overhead
• Ring Tones (select / line button)
• Speed Dial & Contact Directory
• Station-to-Station Calling
• Station Mirroring
• Station Directory Dial by First or Last Name (voice prompted)
• Time & Date Display
• Transfer: Announce/ consult
• Transfer: Blind/Ringing
• Trunk-to-Trunk Transfer

Voice Mail

• Broadcast List System-Wide
• Dial by First or Last Name Directory (voice prompted)
• Email/Voicemail Integration
• Primary Greeting
• Message Archiving
• Message Replay
• Message Forwarding
• Message Waiting Indication
• Multiple Mailbox Greetings
• Multiple Greetings Based on Incoming Dialed Number
• Name Announcement
• Time/Date Stamps

Platform Services

• Attendant Operations
• Call Plan: Courtesy Phones
• Call Plan: Unlimited US/CAN Local & Long Distance Dialing
• Class of Service Restrictions
• DTMF Pass-Through
• Outbound Caller ID number
• Outbound Calling Line Presentation: DID or Company
• Outbound Call Restrictions
• Partial Dial Critical Timeout
• PSTN Circuit for E911
• Session Border Controller
• Toll Restrictions

OrcaFax Electronic Faxing

• Integrated with Email
• Files Converted to PDF
• No Special Viewer Required
• Optional Fax Scanner Supported
• Fax-to-and-from the Desktop

Automated Attendant

• Multiple Automated Attendant Greetings
• Designated Answering Line

High-Availability Features

• Redundant Network Transport
• Redundant Access Links
• Disaster Recovery Operations

Remote/Mobile Operations

• Remote/Duplicate Extensions
• WiFi and Soft Phone Support
• Full Call Processing Features

OrcaMeeting Conferencing

• Web Conferencing
• Audio Conferencing
• Scalable Group Sizes
• Unlimited Calling

Administration

• DHCP/DNS Phone Activation
• Centralized Monitoring & Management via IP Network
• Centralized Management via Modem Connection
• Centralized Periodic Site Test
• Call Signaling History for Host
• Call Threshold Monitoring & Alarming
• Centralized Abnormal Termination Report & Alarm
• Transmission Statistics (CDR)
• Continuous Statistics Reporting to Monitoring Site
• Group Conferencing

Please contact us for more information on these features or to discuss how your business can take advantage of them.