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It wasn't that long ago that businesses located all workers in one location under a single roof. In many ways, this single-site scenario seemed to be logical and efficient. But advances in technology and changes in the makeup and flexibility of the workforce have encouraged more and more Small and Medium Businesses (SMBs) to build a distributed workforce with home-based employees and always on-the-go "road warriors" traveling to meet with prospects and turn them into customers.
The workforce is no longer housed in a single location under a single roof, and SMBs need the ability to provide diverse members of the distributed workforce with powerful communications tools that improve productivity and make them part of a "virtual team". IP Centrex services cost too much and deliver too little value in terms of features and benefits, and the alternative of selecting, deploying and maintaining an IP PBX is no more appealing because of the cost impacts and the burden on the organization to maintain and manage the system over time. Whaleback is a managed service provider and has developed the CrystalBlue Voice Service specifically to address the needs of the SMB market. It is designed to support distributed workers so that SMBs can provide advanced telephony services to work-at-home employees and road warriors. The CrystalBlue Voice Service is an all-inclusive service package that makes the most advanced IP technology immediately affordable. Road Warrior Functionality allows SMBs to connect multiple offices, mobile employees and telecommuters as if they were all located under a single roof. Learn more about our solutions for the distributed workforce by reading our industry brief, or contact us and a Whaleback representative will get back to you to discuss how we can help you support the telephony requirements of your distributed workforce.
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