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John Gates, Elevate Communications, (617) 861-3651
Andrew Hickey, Elevate Communications, (617) 861-3652
Whaleback Systems’ Managed VoIP Service Eliminates $2K in Monthly Conference Call Costs for GlobalWare Solutions
PORTSMOUTH, N.H., NOVEMBER 30, 2009—Whaleback Systems™ today announced that GlobalWare Solutions has deployed its managed voice service to replace the aging and complicated telephone system connecting two of its key offices, a move that ultimately saved the global e-commerce and fulfillment company thousands of dollars in monthly communications costs.
Using CrystalBlue Voice from Whaleback Systems, Haverhill, Mass.-based GlobalWare Solutions, a leader in customized physical and digital global supply chain management and fulfillment solutions, was able to simplify its telephone system, which had been in place since 1985, and reduce the number of vendors and service providers it relied on for communications services. Additionally, GlobalWare did not have to bring aboard additional IT staff, as Whaleback CrystalBlue Voice is a managed offering.
Whaleback CrystalBlue Voice is a managed business VoIP service that combines the best qualities of both an in-house on-premise IP PBX and the savings and reliability of a hosted VoIP service. The solution offers feature-rich IP telephony at an affordable fixed monthly cost for companies needing between five and 500 phone stations.
Along with taking advantage of CrystalBlue Voice, GlobalWare’s use of other features like Whaleback’s OrcaMeeting conference service, has saved the company roughly $2,000 per month compared to its earlier audio conferencing platform.
“We needed a resilient, easy-to-use system to replace the communications system we’d had for more than 20 years,” said Angie Lister, GlobalWare Solutions’ infrastructure services manager. “With Whaleback Systems and CrystalBlue Voice, we get personalized service that large carriers can’t deliver, and outstanding reliability and quality. Add to that the rapid ROI and the roughly $2,000 we’re saving per month on conferencing costs alone, and going with Whaleback was a no-brainer.”
Managing and delivering core business processes like fulfillment, warehousing and distribution, assembly, product sourcing, supply base management, e-business, software delivery, returns management and other value added services requires a state-of-the art and reliable communications system, and for GlobalWare, Whaleback Systems fit the bill.
“Companies of all sizes need a communications system they can rely on. And when you’re managing marketing and fulfillment for major clients, a phone system more than two decades old isn’t going to cut it,” said David Zwicker, Vice President of Marketing for Whaleback Systems. “Our managed voice service, along with OrcaMeeting conferencing, has given GlobalWare Solutions a leg up with a sophisticated and reliable communications platform that offers advanced features, lower costs and a swift ROI without the headaches of managing it on their own or dealing with the red tape of carriers.”
About GlobalWare Solutions:
GlobalWare Solutions, Inc. is the only provider of global end-to-end e-business and supply chain solutions that fully encompass both digital and physical fulfillment operations. The company helps Fortune 500 companies such as Research In Motion Ltd. (RIM) and Disney simplify and accelerate the marketing and fulfillment of their products and services. GlobalWare’s comprehensive suite of scalable, managed services spans building and operating customized e-business stores, online software distribution including e-licenses and digital rights management, and physical fulfillment of everything from medical devices to high tech equipment to consumer electronics. GlobalWare is privately held and co-headquartered in Haverhill, Mass., and Redwood City, Calif., with multiple offices in North America, Europe and Asia.
About Whaleback Systems
Whaleback Systems is a Managed Voice Provider and the pioneering developer of the first business phone solution built from the ground up for broadband. Unlike traditional systems, the Whaleback CrystalBlue Voice Service is 100 percent premises-based and software-driven. It includes the only IP PBX with Key System Unit features and Road Warrior Functionality. Whaleback's CrystalBlue Voice Service offers flexible fixed rate national and international calling packages that provide affordability and predictability to a customer’s monthly phone bill - making the most advanced technology immediately affordable for companies that need between 5 and 500 phone stations. The Whaleback service is available through partnerships with channel partners and VARs. Whaleback customers include law firms, real estate agencies, financial services firms, homebuilders, restaurants, resorts, advertising and public relations agencies.
