|
The CrystalBlue Voice Service's VoIP technology features an Attendant Console that allows users to route inbound calls. It is used largely by administrative staff, including receptionists and executive assistants. They can view whether users are on the phone or not, and can direct inbound calls appropriately. The Attendant Console even offers segmentation features that allow it to support multiple related businesses via a single broadband VoIP telephony infrastructure. Whaleback broadband VoIP technology also offers an auto-attendant feature on the OrcaServer IP PBX that refers inbound callers to the appropriate person or department depending on their interests. For example, customers can add a directory of user names that callers can select from, or a pick list of alternatives ( "For directions, press 1. For hours of operation, press 2." ) that can fulfill caller requests for information without the need for manual intervention. For more information, contact Whaleback today.
|
